Shipping & Returns
Shipping
Our standard order processing time is 2-3 business days.
Within the United States, all orders are shipped with free UPS 2 or 3-Day Shipping.:
• All orders are shipped with FedEx, DHL or UPS
All orders are shipped with tracking, insurance and are SIGNATURE REQUIRED. Once shipped, you will receive an email with the tracking number.
Production Time
Most of our pieces are made to order, with an estimated production time of 12–18 business days before shipping.
Select diamond cuts require custom cutting and may take approximately 20–25 business days for production. Products requiring custom-cut diamonds will be clearly noted in the listing.
Please refer to the Estimated Arrival Time provided on each product listing before placing your order.
Return Policy
We want you to feel confident shopping with Aspire Jewelry. Please review our return terms carefully before purchasing.
Return Window
You may request a return within 15 days of delivery. Requests submitted after 15 days will not be accepted.
To start a return, email us at aspirejewelryco@gmail.com within the 15-day window.
The item must be received back by us within 25 days of the original delivery date.
The item must be received back by us within 25 days of the original delivery date.
Restocking Fee
If you’re returning an item because you changed your mind or no longer want it, a 20% restocking fee will be deducted from your refund.
Important Conditions for Returns
To qualify for a refund:
• Jewelry must be unused, unworn, and in original condition
• All original packaging must be included
• No signs of damage, resizing, alterations, or wear
• Customers are responsible for return shipping costs.
Items that do not meet these conditions may be denied or subject to additional fees.
Non-Returnable Items
The following are final sale and cannot be returned or exchanged:
• Custom-made jewelry
• Personalized or engraved pieces
• Special order items made specifically upon request
Refund Process
Once your return is received and inspected, we will notify you by email.
Approved refunds will be issued back to your original payment method within 2–5 business days after approval.
Delayed Refunds
If your refund has not appeared:
1. Recheck your bank account
2. Contact your credit card provider (processing times vary)
3. Contact your bank
If the refund still does not show, email us at aspirejewelryco@gmail.com.
Exchanges
We do not offer exchanges. If you would like a different piece, please return the eligible item (if qualified) and place a new order.